If you'd like to send gifts to a short list of clients and friends, use our
Multiple-Address Shipping Option to skip the line and get your orders in ASAP!

Here's a step-by-step Guide!

STEP ONE: ADD ONE OF EACH ITEM YOU'D LIKE TO SHIP
Select the items you'd like to purchase! Choose only one of each item and "ADD TO CART."

STEP TWO: "SHIP TO MULTIPLE ADDRESSES"
When you open your "Cart," Bypass the options to choose "gifting" or a ship-by date! Simply click on the White Button that reads "SHIP TO MULTIPLE ADDRESSES."

STEP THREE: UPDATE QUANTITY & ASSIGN ADDRESSES
To add another item, click on the "SHIP ANOTHER" button underneath that item.
Assign shipping addresses to each item by clicking on "Select from saved addresses" or "New Address."

STEP FOUR: CHOOSE SHIPPING & ADD YOUR GIFT MESSAGE
Click on "CHECKOUT".
On the next page, you can select for each shipment: A shipping method, ship-by date, and gift message! If you do not choose a Ship-By Date, your order will be packed within the next two business days. We do not offer same-day shipping. If you do not add a Gift Message, your recipients will not know who sent them a gift!

When all your information is entered, click on "CONTINUE TO PAYMENT".

STEP FIVE: ADD PAYMENT & CONFIRM
Enter your billing details, confirm and pay! Note that all of your shipments are listed to the right, with their individual addresses.

Feel free to reach out to our Customer Care Team with any questions about your order, at 713-529-1212 or customercare@goodecompany.com!

We’re delighted to assist you in customizing your order!

We offer Custom Branding for lids of any item that comes in one of our keepsake Pine-Wooden Boxes – like our Praline Boxes and Gift Boxes! We cannot customize the bottom or sides of the gift boxes.

The first step is consultation with our Customization Specialists, at 832-356-1703! They’ll be able to answer any questions you may have and provide an accurate order timeline according to our branding artist’s current workload.

Customized Lids require an extra 4-6 weeks for production by our team of branding artists! They’ll need this time to create your brand, then sear each lid with your design. Therefore, we are not able to accommodate requests with under 4 weeks of lead time for any new creations.

You’ll need to send us a high-quality vector or .eps file of your requested design! Your lid design can then be proofed for approval.

We’ll need to create separate charges for your Customized Lids and your Final Bulk Order. 
You’ll need to pay for your Customized Lids before we can produce them. 
Current Pricing is as follows:

Quantity            Pricing 

50-99 lids         $10.00 ea. 

100-249            $8.00 ea. 

250-499           $6.00 ea. 

500+                 $5.00 ea.

After you approve your design and quantity, we will charge you for that quantity and alert you when the lids are finished and ready to use! The lids will be stored in our warehouse to create your Bulk Order. We recommend ordering a few extras for recipients that may fall late onto your order list. You can also use them throughout the year for Birthday and Thank You gifts!

We welcome you to include an insert up to size 8.5 x 11 with your Bulk Order!
These inserts may not be personalized for inclusion with specific shipments, and must be the same for all of your recipients.

You can choose to:
Have a card designed and printed at your local shop, then send those cards to us, for which we will charge an additional $1 ea. per shipment.  In this case, we must receive your cards (whether mailed or hand-delivered) at this address one week before your ship-by date: 13843 N. Promenade Blvd. #900B, Stafford, TX 77477.

OR

Have us print a special message on our Goode Co. Stationery, to be included with each order, for which we will charge an additional $2 ea. per shipment. We will proof this card with you for approval before we print!

What's the difference between a Gift Message and an Insert?
A Gift Message is included, for free, with each and every order we ship! Your Gift Message will be included in your Bulk Order form, then printed on your packing slip included with each shipment. Your packing slip is printed on standard white paper. An Insert is a specially designed card or item included with your order at an additional charge.

Any Bulk Order with 100 or more items will receive an automatic discount of 10% off the final total!

Reach out to our Customer Care Team with any questions at 713-529-1212 or customercare@goodecompany.com! 

Our Bulk Order Form is the best way to provide us your recipient and address list!

If you have questions about filling out our Order Form, first examine the "Instructions" tab included within the spreadsheet! The "Instructions" tab reviews the parts of the "Recipients" tab in detail and has handy tips for filling it out. 

We recommend thoroughly reviewing your address list before sending it our way! Goode Company is not liable for orders returned as "undeliverable," whether this is due to incorrect addresses provided by the sender or recipient refusal.   

Reach out to us at customercare@goodecompany.com or at 713-529-1212 for assistance!

Absolutely! While we include our Best Sellers within the Order Form for convenience, all items available for sale at shop.goodecompany.com can be ordered in Bulk!

If you are ordering a customized item, this item may require its own unique code.

Reach out to our Customer Care Team at customercare@goodecompany.com or at 713-529-1212 with further questions!

Though we prefer to receive your Bulk Order recipient list in our default format, you can submit any .xlsx file (Excel Spreadsheet) containing necessary info here: https://shop.goodecompany.com/pages/bulk-orders ;

OR submit as an attachment via email at customercare@goodecompany.com.

Please submit your order only once, via one appropriate channel!

Submitting twice may result in a duplicate order and duplicate charges.

We do not have access to Apple products and cannot accept a .numbers file.

We cannot accept a Bulk Order using any format in which your document stays “open” or “available for editing,” like Google Docs..

If you need to submit your order list via a secure, encrypted email system due to business requirements, please ask for a supervisor at customercare@goodecompany.com!

We hope to receive your completed Bulk Order Form as early as possible! We can schedule orders up to one year in advance.

At a minimum, we need to receive your completed Bulk Order Form one week before your expected ship-by date. After you submit your completed Bulk Order Form, our Customer Care Team will call within the next business day to confirm an available order timeline!

If you ordered with us in or after September 2024, our Shopify Store should have a record of that recipient and address list!

If your previous order history falls before September 2024, the Customer Care Team may still be able to access your previous order lists within another program - but you will not see that record in our Shopify Store.

Reach out to our Customer Care Team at customercare@goodecompany.com or at 713-529-1212 for assistance!

We’re pleased to have received your Bulk Order Submission! Our customer service team will reach out within the next business day to confirm an available order timeline and ship-by date.

After your order details are confirmed, we will process your Order Form to our online store and alert you to any address errors within your order form! 

When all your requested addresses are confirmed by our shipping system, our store will automatically send an invoice email to the address associated with your customer account. This email will include a link to “Complete Your Purchase,” which you can follow to add a credit card payment to the order. Your order cannot be shipped until we receive payment.

Reach out to our Customer Care Team at customercare@goodecompany.com  or at 713-529-1212 with further questions! If your order has already been assigned to a specific team member, please ask for them by name.

After I submit...
If you have already submitted your Bulk Order, but need to make changes, fear not! You will have the opportunity to make edits.

You will receive a phone call from a customer care representative who will confirm the details of your Bulk Order within one business day of your submission. You can update your order during the call with your service representative! 

You are also welcome to reach out with any necessary edits to customercare@goodecompany.com or at 713-529-1212. If you have already been assigned a customer care representative, please ask for them by name!

Should our customer care representatives make any changes to your already submitted Order Form, we will need to send that edited order form back to you for final approval before processing. This is necessary so that you may check our work for accuracy and have access to the final version of your order that will be submitted for processing. 

Should you need to make changes to your Bulk Order after you have approved the "final" copy already processed and awaiting payment - please do not "Complete Your Purchase" as directed by the automatic email from our store.

Instead, reach out with any necessary edits to customercare@goodecompany.com or at 713-529-1212. If you have already been assigned a customer care representative, please ask for them by name! 

After I pay...
Please ask, by name, for the team member who helped process your Bulk Order at 713-529-1212 or customercare@goodecompany.com if you need to make address changes to a Bulk Order that has already been confirmed and paid for!

If you need to:
• Add more recipients: We will start a new, smaller order for you!
• Make changes to existing shipments: We can edit a specific shipment within your order to update the shipping address, or name on the order, as long as we receive notice of this change at least 48 hours before the ship-by date.

We will need to split your order into multiple, smaller orders to accommodate split card payments. If you need to split payment for your Bulk Order on multiple cards, please notify the Customer Care Team when they call to confirm the details of your order, or as early in the ordering process as possible!

We prefer credit card payments for all orders.

Your order cannot be shipped until we receive payment in-full.

As your shipping labels are printed in advance of your shipping day, you will receive individual tracking numbers for each of your shipments via email to the address associated with your customer account.

Goode Company is not liable for orders returned as "undeliverable," whether this is due to incorrect addresses provided by the sender or recipient refusal.

If your shipment is perishable, it will be disposed of per our company’s food safety standards.

After your returned shipment arrives at our facility, you will receive an email from our Customer Care Team offering you a 50% off offer to resend to a corrected address!

When placing a multi-address shipment or Bulk order, you may see notes regarding the order "canceling" after payment. Here's a brief explanation!

Every multi-address or Bulk order will be automatically assigned a Master Order Number. 
This Master Order Number represents the collection of shipments you are paying for, allowing you to pay only once for all of them.

Your Master Order will automatically 'cancel' after it is paid for - making way for your new order numbers, assigned to each individual shipment! 

While we understand this can be confusing, it is a normal part of our ordering process! 
If your Master Order did not cancel, your shipments would go out twice.

Feel free to reach out to our Customer Care Team with any questions about your order, at 713-529-1212 orcustomercare@goodecompany.com!