FAQs

Regular Operating Hours: Monday ‐ Friday, 8:30 a.m. ‐ 5:00 p.m. CST
CLOSED: Thanksgiving Day, Christmas Day, Memorial Day, Independence Day, Labor Day & weekends.

Orders ship the next eligible business day unless otherwise scheduled. Smoked Meat Orders ship Monday - Wednesday. Orders placed Friday-Sunday will ship the following Monday. For more information, please see our Shipping & Returns info page.

Need your items to ship same day as order placement?  Please contact our Customer Care team before 12pm CST and we'll try our best to accommodate!

Yes, you can place your order anytime and request to ship at a later date by selecting from the future date calendar at checkout. For more information, please see our Shipping & Returns info page.

Please contact Customer Care at 713‐529‐1212 or customercare@goodecompany.com & we’ll work to resolve the issue. Note: Once an order has been marked "shipped" we are unable to make any changes.

Our Texas barbeque packages come fully cooked. Click here for reheating instructions. 

Yes! Click Here to purchase. Note: Restaurant gift cards are not valid on online shop purchases. For gift card purchases for use on our online shop, please see our e-Gift Certificate page.

Occasionally we have promotions that allow our customers access discounts for a variety of Goode Company products. Sign up for our newsletter to stay in the loop!

We accept Visa, MasterCard, American Express, Discover, and PayPal.

Yes! Create or login to your account to add your contacts to your address book. Log-in or sign up here! Once you're ready to order, add all the items to the cart.  When you reach the "Shipping" step at checkout, select "Ship to multiple addresses" and you'll be able to assign each item to a recipient.

Have more than 10 recipients?  Click here to learn about our corporate gifting process

Yes! CLICK HERE to learn about our corporate gifting process. Part of our corporate gift service includes management of your shipping list, no matter how many people or locations are included. Please contact our Customer Care team to inquire about our bulk ordering process and leave the heaving lifting to us! Note: Orders are split into batches of 50 recipients per order.

To cancel or make changes to your order, please contact Customer Care at 713‐529‐1212 no later than 12:00 p.m. CST the day BEFORE your order is scheduled to ship. Note: Address corrections may require additional charges or cancellation. 

Goode Co. currently ships nationwide within the United States (including Alaska & Hawaii).

No, due to the perishable nature of our items we are unable to ship to APOʹs, FPOʹs, and PO boxes at this time.

Pecan pies are the official dessert of Texas! We proudly source our pecans from the Texas Hill Country by the Brazos River and bake our desserts from scratch daily in our commissary kitchen using a prized family recipe.