Help Center & FAQ

Welcome to the Goode Co. Hall of Flame Help Center!

Review our collection of articles to help answer your burnin' questions about all things Goode Co.

Can't find the answers you're looking for?
Give us a ring at 713-529-1212 or reach out via email using the button below!

contact us

Company & Brands

Our Story

At Goode Company, we're proud to continue the traditions started in a little red barn off Kirby Drive in Houston, Texas in 1977! As a family-owned and operated business, we take the craft of serving the finest Texas fare very seriously.

For more information about our company, visit https://www.goodecompany.com/our-story/

Goode Co. Restaurants

We're pleased as punch to offer more information about our Goode Co. Locations!
Follow the links below to find out more.

Goode Co. Barbeque
Since 1977, our family's been serving Houston the tried-and-true 'que we believe it deserves - tender brisket, sausage, ribs and more, slow-smoked after being hand-rubbed with our secret blend of herbs and spices! To find out more information about locations, operating hours and menus, visit their website!

Goode Co. Seafood
Jim Goode passed his love for coastal dishes, Cajun flavors and time spent together down to his kids. The traditions and menu at Goode Co. Seafood still reflect this today! To find out more information about locations, operating hours and menus, visit their website!

Goode Co. Taqueria
With a menu inspired by the skills and stories of our grandmother, a quiet immigrant from Tampico, as well as campfire favorites from family days on the ranch, like quail and eggs and fresh chuckwagon-style coffee - morning, noon and noche, there’s a little something for everyone! To find out more information about locations, operating hours and menus, visit their website!

Goode Co. Kitchen & Cantina
Inspired by long days on the Gulf, late nights on the ranch, and the colorful creations of our abuela, our family's Kitchen & Cantina showcases the rich food traditions we grew up with on both sides of the border. To find out more information about locations, operating hours and menus, visit their website! New location in River Oaks NOW OPEN!

Goode Co. Armadillo Palace
Our Armadillo Palace brings the best of Texas together with one dance hall, two bars, three stages, and a state-of-the-art kitchen serving indoors and out! It's our tribute to the city that's been so good to us for generations! To find out more information about locations, operating hours and menus, visit their website!

Goode Co. Fish Camp
Growing up, Chef Levi Goode traveled regularly to the Goode family fish camp, a rustic cabin on the shores of Christmas Bay near San Luis Pass. Baked into life on the Texas coast was an honest approach to preparing seafood, a dogged belief that—when it comes to fresh fish—less is more. Fish Camp is a modern interpretation of this timeless ethos! To find out more information about locations, operating hours and menus, visit their website!

Goode Co. Hall of Flame
Food that’s slow-smoked, scratch-made, and handcrafted daily—well, it just tastes better! At Goode Co. Hall of Flame we're shipping all the Texas Goode-ness we can muster across the United States to transplanted Texans who just can’t quit the stuff, along with local friends and family! To find out more about our e-commerce entity, visit our website!

Levi Goode Brands

Levi Goode is on a mission to share and preserve the rich cooking traditions of Texas! 

Visit levigoode.com and sign up for his newsletter for access to exclusive stories, recipes and photography crafted by Levi through his unique perspective. 

Credence
Experience a culinary celebration of South Texas—with a menu inspired by its rugged landscapes and the finest ingredients prepared over an open flame! To find out more information, including menus and reservations, visit https://credencehtx.com/.

Sidebar
For reservations, visit https://sidebarhtx.com/.

Otto's Ice House
Houston will always be home, but we invite you to take a road trip and come see Chef Levi Goode's bonafide Texas ice house in the heart of the Alamo City. Grand Opening in San Antonio's historic Pearl District, April 15th, 2025! For more information, visit https://www.ottosicehouse.com/.

Goode Co. Grocers

What began as a grocery delivery program designed to serve our community during the height of the coronavirus pandemic has become a local staple - offering high quality meats, produce and pantry essentials along with pre-made, heat-and-eat Goode-ness to our Houston-area neighbors. We're happy to share our bounty with you! 

You can place a Goode Co. Grocers Order via : https://goodecompanygrocers.menu/
Schedule your Monday-Friday pick-up at our Goode Co. BBQ Restaurant location on I-10, or the Original on Kirby! Delivery is occasionally available, within a tight delivery window near our Kirby restaurant locations. 

We cannot ship Grocers items available for local pick-up. To view items we ship, visit: https://shop.goodecompany.com/.

If you have questions about Goode Co. Grocers, reach out to our Customer Care Team at 713-529-4257 or holidays@goodecompany.com!

Goode Co. Grocers, Holiday Meals

Via Goode Co. Grocers, we're proud to offer fully-prepped Holiday Meal pre-orders for Pick-Up at our restaurant locations! We offer seasonal selections guaranteed to impress for Easter, Thanksgiving and Christmas - with more offerings coming soon!

Our Holiday Meals are available seasonally, during a set pre-order window leading up to their respective Holiday every year. As certain holiday dates may vary, the dates for ordering and pick-up may change a bit every year. Menu options may also vary, as we keep our Classic family recipes and add new favorites to crave!

In the days before Thanksgiving and Christmas - our Holiday Meal Pick-Up locations also offer a Drive-Through Pie Booth! Simply drive through to be met with some Goode ol' Southern Hospitality, and purchase a Brazos Bottom Pecan or Chocolate Cream Pie to add to your Holiday Feast!

Pick-Up Locations are available around the city, to make sure all our neighbors can enjoy the Holiday Goode-ness! Schedule your Holiday Meal Pick-Up at:

The Armadillo Palace
5015 Kirby Drive, Houston, TX 77098 
(Enter the parking lot on Bartlett Street)

Goode Co. Barbeque, Memorial
8911 Katy Freeway, Houston, Texas 77024

Goode Co. Barbeque, Highway 290
20102 Northwest Freeway, Houston, Texas 77065

Goode Co. Fish Camp
8865 Six Pines Drive, Suite 100, Shenandoah, Texas 77380
 

For more information about our Holiday Meals, visit our websites below, or reach out to our Customer Care Team at 713-529-4257 or holidays@goodecompany.com! Websites will be updated accordingly in the weeks before their upcoming Holiday each year.

EASTER - https://goodeeaster.com/
THANKSGIVING - https://goodethanksgiving.com/
CHRISTMAS - https://goodechristmas.com/

Hall of Flame

What are your Customer Care Center hours?

Hall of Flame Operating Hours: Monday ‐ Friday, 8:30 a.m. ‐ 5:00 p.m. CST

CLOSED: Thanksgiving Day, Christmas Day, Memorial Day, Independence Day, Labor Day

Any office closures due to unforeseen circumstances will be noted on our home page, at shop.goodecompany.com as soon as information becomes available.

How soon will my order ship?

All orders placed via shop.goodecompany.com will ship the next eligible business day unless otherwise scheduled. Orders are fulfilled and shipped Monday - Friday. Orders placed Friday-Sunday will be fulfilled and shipped the following Monday.

Smoked Meat Orders ship only Monday - Wednesday to ensure proper food safety. Orders placed Thursday-Sunday will ship the following Monday. In efforts to ensure your smoked meat items arrive as fresh as possible, prolonged travel through the weekends is prohibited.


Need your items to ship same day as order placement? Please contact our Customer Care Team before 12:00 PM CST and we'll try our best to accommodate!

How quickly will my shipment arrive?

FedEx Ground or Home Delivery Shipping is free with the purchase of Brazos Bottom Pecan Pies or Pantry Goodes! Our partners at FedEx should deliver any shipment with FedEx Ground or Home Delivery within one to five business days, depending upon how far you are from Texas!

FedEx Express 2nd Day Shipping is often applied to our Smoked Meat Packages to ensure timely and food-safe arrival, depending upon how far the package is traveling.

Brazos Bottom Pecan Pies and Pantry Goodes traveling to AK or HI will also receive FedEx Express 2nd Day shipping to ensure they arrive in-tact and delicious!

Weekend Shipping Notice
FedEx Home Delivery may deliver on weekends.
FedEx Ground, 2nd Day or Overnight shipping options exclude weekend travel and delivery.
If your ship-by date is a Thursday, FedEx 2nd Day will deliver Monday. If your ship-by date is a Friday, 2nd Day will deliver Tuesday and Overnight will deliver on Monday.

Apparel and other non-perishables may ship via US Postal Service.

Shipment delays are possible, directly relating to shipment volume and weather events.

Keep an eye on your Tracking Links to best know the status of your deliveries!

Peak Season Shipping Notice
During our peak holiday season (November & December) we, as well as our carrier FedEx, experience a much higher order and shipping volume.

We highly recommend selecting an earlier ship-by date to ensure you receive your item(s) in time.

Can I schedule a shipment in advance?

Yes, you can place your order anytime and request to ship up to one year in advance!

While placing your order, within your Cart, you will see a checkbox next to the words 
"Ship Later?" Check this box to see the shipment scheduling calendar appear! The scheduling calendar will show available dates you can choose. If a date is not available on the scheduling calendar, it means our fulfillment center is not operational on that day.

What forms of payment do you accept?

We accept all major credit cards, and third-party options like ShopPay, GPay and PayPal!

Can I make changes to my order?

If there is an error within your order, or if you want to cancel the order - please reach out to our Customer Care Team at 713‐529‐1212 or customercare@goodecompany.com and we’ll work to resolve the issue! 

Order changes must be processed at least 48 hours before the order is scheduled to ship. We cannot make changes to an order that has already been fulfilled or shipped.

Do you offer any discounts?

We occasionally have promotions that allow our customers access discounts for a variety of Goode Company products. Sign up for our newsletter at the bottom of this page to stay in the loop!

Can I purchase a Gift Card?

Hall of Flame Gift Cards that apply for purchases within our online store (only) are available, here: https://shop.goodecompany.com/collections/best-sellers/products/gift-card

Restaurant Virtual Gift Cards that apply for purchases at our Goode Co. Dining Locations (only) are available, here: https://www.toasttab.com/goodecogiftcards/giftcards

Restaurant Virtual Gift Cards cannot apply toward purchases at Credence or other Levi Goode locations.

If you are not sure which form of Gift Card you've received, reach out to our Customer Care Team at 713-529-1212 or customercare@goodecompany.com!

Can I ship to multiple recipients within the same order?

There are two ways we can help you ship to multiple recipients!

Create a Multi-Address Shipment: Collect one of each necessary item in your cart, then within your cart, click on the white button that reads “SHIP TO MULTIPLE ADDRESSES.” 

You’ll be directed to a more detailed cart view, where you will see the option to assign each of your items to a different address. 

Submit a Bulk Order: Our Bulk Ordering process is a simple, full-service way to ship to multiple addresses. Consider us for Corporate Gifting or sending Something Goode to friends and neighbors!

For more information, click here! https://shop.goodecompany.com/pages/bulk-orders 

What makes your Brazos Bottom Pecan Pie such a special treat?

Pecan pies are the official dessert of Texas - and ours is no ordinary pie!

The Brazos Bottom Pecan Pie is a nine-inch Texas pie, which means it's bigger, gooier, and richer than any other "real deal" out there; chock-full of fresh Texas pecans harvested from the banks of the Brazos River nestled into luscious layers of homemade Goode-ness, baked from-scratch daily in our commissary kitchen using our grandmother's prized family recipe!

Shipping, Returns & Refunds

Does Goode Co. Hall of Flame ship internationally?
Goode Company currently ships nationwide within the United States (including Alaska & Hawaii). Shipping to Canada may be available via purchase from Goldbelly! Checkout our Goldbelly page, here: https://www.goldbelly.com/restaurants/goode-co-barbeque?ref=gs

Do you ship to APOʹs, FPOʹs, or PO Boxes?
Due to the perishable nature of our items we are unable to ship to APOʹs, FPOʹs, and PO Boxes at this time.

Do you offer replacements for missing or undelivered items?
Experiencing shipping delays? Reach out to our Customer Care Team at Goode Co. Hall of Flame at 713-529-1212. We're happy to help you further investigate the issue!

We can sometimes offer replacements for damaged or missing packages, however please keep in mind that Goode Company is not liable for orders returned as "undeliverable," whether this is due to incorrect addresses provided by the sender or recipient refusal.

Return Policy
We do not offer returns on any of our perishable food items we sell and ship online as these items are made-to-order and will not survive in transit back to our facility. If you encounter a problem with your perishable food item, or are dissatisfied with the product received, please reach out to our Customer Care Team at customercare@goodecompany.com! One of our team members will promptly reach out to you upon receiving your message to discuss the details of the problem and provide you with some Goode ol' southern hospitality to resolve the matter!

Peak Season Shipping Notice
During our peak holiday season (November & December) we, as well as our carrier FedEx, experience a much higher order and shipping volume.

We highly recommend selecting an earlier ship-by date to ensure you receive your item(s) in time.

Payment Refunds
If you've been issued a refund from Goode Co. Hall of Flame, please allow up to 10 Business Days for it to appear in your account. Processing times may vary, depending upon your bank. If you are concerned about the status of your refund, connect with our Customer Care Team at 713-529-1212 or customercare@goodecompany.com!

Bulk Ordering FAQ

Express Gifting via "Multi-Address Shipment"

If you'd like to send gifts to a short list of clients and friends, use our
Multiple-Address Shipping Option to skip the line and get your orders in ASAP!

Here's a step-by-step Guide!

STEP ONE: ADD ONE OF EACH ITEM YOU'D LIKE TO SHIP
Select the items you'd like to purchase! Choose only one of each item and "ADD TO CART."

STEP TWO: "SHIP TO MULTIPLE ADDRESSES"
When you open your "Cart," Bypass the options to choose "gifting" or a ship-by date! Simply click on the White Button that reads "SHIP TO MULTIPLE ADDRESSES."

STEP THREE: UPDATE QUANTITY & ASSIGN ADDRESSES
To add another item, click on the "SHIP ANOTHER" button underneath that item.
Assign shipping addresses to each item by clicking on "Select from saved addresses" or "New Address."

STEP FOUR: CHOOSE SHIPPING & ADD YOUR GIFT MESSAGE
Click on "CHECKOUT".
On the next page, you can select for each shipment: A shipping method, ship-by date, and gift message! If you do not choose a Ship-By Date, your order will be packed within the next two business days. We do not offer same-day shipping. If you do not add a Gift Message, your recipients will not know who sent them a gift!

When all your information is entered, click on "CONTINUE TO PAYMENT".

STEP FIVE: ADD PAYMENT & CONFIRM
Enter your billing details, confirm and pay! Note that all of your shipments are listed to the right, with their individual addresses.

Feel free to reach out to our Customer Care Team with any questions about your order, at 713-529-1212 or customercare@goodecompany.com!

Need more information about Custom Branding?

We’re delighted to assist you in customizing your order!

We offer Custom Branding for lids of any item that comes in one of our keepsake Pine-Wooden Boxes – like our Praline Boxes and Gift Boxes! We cannot customize the bottom or sides of the gift boxes.

The first step is consultation with our Customization Specialists, at 832-356-1703! They’ll be able to answer any questions you may have and provide an accurate order timeline according to our branding artist’s current workload.

Customized Lids require an extra 4-6 weeks for production by our team of branding artists! They’ll need this time to create your brand, then sear each lid with your design. Therefore, we are not able to accommodate requests with under 4 weeks of lead time for any new creations.

You’ll need to send us a high-quality vector or .eps file of your requested design! Your lid design can then be proofed for approval.

We’ll need to create separate charges for your Customized Lids and your Final Bulk Order. 
You’ll need to pay for your Customized Lids before we can produce them. 
Current Pricing is as follows:

Quantity            Pricing 

50-99 lids         $10.00 ea. 

100-249            $8.00 ea. 

250-499           $6.00 ea. 

500+                 $5.00 ea.

After you approve your design and quantity, we will charge you for that quantity and alert you when the lids are finished and ready to use! The lids will be stored in our warehouse to create your Bulk Order. We recommend ordering a few extras for recipients that may fall late onto your order list. You can also use them throughout the year for Birthday and Thank You gifts!

Can I include an insert with my shipments?

We welcome you to include an insert up to size 8.5 x 11 with your Bulk Order!
These inserts may not be personalized for inclusion with specific shipments, and must be the same for all of your recipients.

You can choose to:
Have a card designed and printed at your local shop, then send those cards to us, for which we will charge an additional $1 ea. per shipment.  In this case, we must receive your cards (whether mailed or hand-delivered) at this address one week before your ship-by date: 13843 N. Promenade Blvd. #900B, Stafford, TX 77477.

OR

Have us print a special message on our Goode Co. Stationery, to be included with each order, for which we will charge an additional $2 ea. per shipment. We will proof this card with you for approval before we print!

What's the difference between a Gift Message and an Insert?
A Gift Message is included, for free, with each and every order we ship! Your Gift Message will be included in your Bulk Order form, then printed on your packing slip included with each shipment. Your packing slip is printed on standard white paper. An Insert is a specially designed card or item included with your order at an additional charge.

Do you offer any discounts on Bulk Orders?

Any Bulk Order with 100 or more items will receive an automatic discount of 10% off the final total!

Reach out to our Customer Care Team with any questions at 713-529-1212 or customercare@goodecompany.com

How do I fill out the Bulk Order Form?

Our Bulk Order Form is the best way to provide us your recipient and address list!

If you have questions about filling out our Order Form, first examine the "Instructions" tab included within the spreadsheet! The "Instructions" tab reviews the parts of the "Recipients" tab in detail and has handy tips for filling it out. 

We recommend thoroughly reviewing your address list before sending it our way! Goode Company is not liable for orders returned as "undeliverable," whether this is due to incorrect addresses provided by the sender or recipient refusal.   

Reach out to us at customercare@goodecompany.com or at 713-529-1212 for assistance!

Can I order an item I do not see within the Order Form?

Absolutely! While we include our Best Sellers within the Order Form for convenience, all items available for sale at shop.goodecompany.com can be ordered in Bulk!

If you are ordering a customized item, this item may require its own unique code.

Reach out to our Customer Care Team at customercare@goodecompany.com or at 713-529-1212 with further questions!

Can I provide my Bulk Order Information another way?

Though we prefer to receive your Bulk Order recipient list in our default format, you can submit any .xlsx file (Excel Spreadsheet) containing necessary info here: https://shop.goodecompany.com/pages/bulk-orders ;

OR submit as an attachment via email at customercare@goodecompany.com.

Please submit your order only once, via one appropriate channel!

Submitting twice may result in a duplicate order and duplicate charges.

We do not have access to Apple products and cannot accept a .numbers file.

We cannot accept a Bulk Order using any format in which your document stays “open” or “available for editing,” like Google Docs..

If you need to submit your order list via a secure, encrypted email system due to business requirements, please ask for a supervisor at customercare@goodecompany.com!

How soon before my ship date do you need my completed Form?

We hope to receive your completed Bulk Order Form as early as possible! We can schedule orders up to one year in advance.

At a minimum, we need to receive your completed Bulk Order Form one week before your expected ship-by date. After you submit your completed Bulk Order Form, our Customer Care Team will call within the next business day to confirm an available order timeline!

Does Goode Co. have my Address List from a previous order?

If you ordered with us in or after September 2024, our Shopify Store should have a record of that recipient and address list!

If your previous order history falls before September 2024, the Customer Care Team may still be able to access your previous order lists within another program - but you will not see that record in our Shopify Store.

Reach out to our Customer Care Team at customercare@goodecompany.com or at 713-529-1212 for assistance!

I’ve submitted my Bulk Order form. What’s next?

We’re pleased to have received your Bulk Order Submission! Our customer service team will reach out within the next business day to confirm an available order timeline and ship-by date.

After your order details are confirmed, we will process your Order Form to our online store and alert you to any address errors within your order form! 

When all your requested addresses are confirmed by our shipping system, our store will automatically send an invoice email to the address associated with your customer account. This email will include a link to “Complete Your Purchase,” which you can follow to add a credit card payment to the order. Your order cannot be shipped until we receive payment.

Reach out to our Customer Care Team at customercare@goodecompany.com  or at 713-529-1212 with further questions! If your order has already been assigned to a specific team member, please ask for them by name.

Can I make changes to my Bulk Order?

After I submit...
If you have already submitted your Bulk Order, but need to make changes, fear not! You will have the opportunity to make edits.

You will receive a phone call from a customer care representative who will confirm the details of your Bulk Order within one business day of your submission. You can update your order during the call with your service representative! 

You are also welcome to reach out with any necessary edits to customercare@goodecompany.com or at 713-529-1212. If you have already been assigned a customer care representative, please ask for them by name!

Should our customer care representatives make any changes to your already submitted Order Form, we will need to send that edited order form back to you for final approval before processing. This is necessary so that you may check our work for accuracy and have access to the final version of your order that will be submitted for processing. 

Should you need to make changes to your Bulk Order after you have approved the "final" copy already processed and awaiting payment - please do not "Complete Your Purchase" as directed by the automatic email from our store.

Instead, reach out with any necessary edits to customercare@goodecompany.com or at 713-529-1212. If you have already been assigned a customer care representative, please ask for them by name! 

After I pay...
Please ask, by name, for the team member who helped process your Bulk Order at 713-529-1212 or customercare@goodecompany.com if you need to make address changes to a Bulk Order that has already been confirmed and paid for!

If you need to:
Add more recipients: We will start a new, smaller order for you!
Make changes to existing shipments: We can edit a specific shipment within your order to update the shipping address, or name on the order, as long as we receive notice of this change at least 48 hours before the ship-by date.

Can I split payment, pay with a check or purchase order?

We will need to split your order into multiple, smaller orders to accommodate split card payments. If you need to split payment for your Bulk Order on multiple cards, please notify the Customer Care Team when they call to confirm the details of your order, or as early in the ordering process as possible!

We prefer credit card payments for all orders.

Your order cannot be shipped until we receive payment in-full.

Will I receive tracking for my shipments?

As your shipping labels are printed in advance of your shipping day, you will receive individual tracking numbers for each of your shipments via email to the address associated with your customer account.

One of my shipments was returned to Goode Co. What’s next?

Goode Company is not liable for orders returned as "undeliverable," whether this is due to incorrect addresses provided by the sender or recipient refusal.

If your shipment is perishable, it will be disposed of per our company’s food safety standards.

After your returned shipment arrives at our facility, you will receive an email from our Customer Care Team offering you a 50% off offer to resend to a corrected address!

Is my Bulk or Multi-Address Order, "Canceled?"

When placing a multi-address shipment or Bulk order, you may see notes regarding the order "canceling" after payment. Here's a brief explanation!

Every multi-address or Bulk order will be automatically assigned a Master Order Number. 
This Master Order Number represents the collection of shipments you are paying for, allowing you to pay only once for all of them.

Your Master Order will automatically 'cancel' after it is paid for - making way for your new order numbers, assigned to each individual shipment! 

While we understand this can be confusing, it is a normal part of our ordering process! 
If your Master Order did not cancel, your shipments would go out twice.

Feel free to reach out to our Customer Care Team with any questions about your order, at 713-529-1212 orcustomercare@goodecompany.com!

Please contact us at 713‐529‐1212, or email us at customercare@goodecompany.com with any queries or concerns!