What are your hours?

Regular Operating Hours: Monday ‐ Friday, 8:30 a.m. ‐ 5:00 p.m. CST
CLOSED: Thanksgiving Day, Christmas Day, Memorial Day, Independence Day, Labor Day & weekends.

Can I have my order shipped today?

Orders ship the following eligible business day after order placement unless otherwise scheduled. Smoked Meat Orders ship Monday - Wednesday. Orders placed Friday-Sunday will ship the following Monday. For more information, please see our Shipping & Returns info page.

Need your items to ship same day as order placement?  Please contact our Customer Care team before 12pm CST and we'll try our best to accommodate!

Can I place my order now & ship it later?

Yes, you can place your order and request to ship at a later date by selecting from the future date calendar at checkout. For more information, please see our Shipping & Returns info page.

There’s an error with my order, what do I do?

Please contact Customer Care at 713‐529‐1212 & we’ll work to resolve the issue.

Do you offer any discounts?

Occasionally we have promotions that allow our customers access discounts for a variety of
Goode Company products. Sign up for our newsletter to stay in the loop!

What forms of payment are accepted for purchases?

We accept Visa, MasterCard, American Express, Discover, and PayPal.

I need to send gifts to multiple people.  Can I complete a multiple recipient order online?

Yes! Create or login to your account to add your contacts to your address book. Log-in or sign up here! Once you're ready to order, add all the items to the cart, select 

Have more than 10 recipients?  Connect with one of our Customer Care reps who will send over info on our bulk ordering process.

Can I ship to multiple locations within a single order?

Yes! Part of our corporate gift service includes management of your shipping list, no matter how
many people or locations are included. Please contact our Customer Care team to inquire about our
bulk ordering process and leave the heaving lifting to us! Note: Orders are split into batches of 50 recipients per order.

How do I change or cancel my order?

To cancel or make changes to your order, please contact Customer Care at 713‐529‐1212
no later than 12:00 p.m. CST the day BEFORE your order is scheduled to ship.

Do you ship overseas or out of the country?

No, unfortunately we do not offer international shipping at this time. Goode Co. currently ships to the 48 contiguous states, Hawaii, & Alaska.

Do you ship to military addresses?

No, unfortunately we are unable to ship to P.O boxes, APOʹs or FPOʹs at this time.

 

Didn't see what you were looking for? Please contact us at 713‐529‐1212, or email us at customercare@goodecompany.com and we'll be happy to connect.