We are thankful that we are able to maintain normal operations for you during this abnormal time. While we try our best to adhere to your desired delivery date, please note that due to overall increase in online ordering, city curfews, etc your FedEx destination facility may incur service disruptions or delay. We recommend selecting an earlier delivery date or allow a wider delivery time frame. If you have any questions, please contact us.
*Peak Holiday Season (October - January)*
During our peak holiday season we, as well as our carrier FedEx, experience a much higher order and shipping volume. During this time frame, delivery dates are all "estimated delivery dates." This means there is a chance our carrier, FedEx, can deliver the package before, or past the expected delivery date chosen using our Delivery Date calendar at checkout. During this busy season, we waive any guarantees and/or refunds to orders delivering before or after the expected delivery date. Please contact us for more details if you have any concerns.
Perishable Goodes - Fresh, Smoked Meat Products
Our Texas-Style BBQ products are fresh out of the smoker, vacuum sealed, and rapid chilled to preserve that distinctive, mesquite flavor! With that said, they have a limited shipping window, so keep these items in mind when placing your order:
- Orders ship Monday - Wednesday (and Thursday if Overnight is selected for Friday delivery).
- Orders placed after Wednesday, 12:00 CST with FedEx 2-Day delivery will ship out the following Monday.
In efforts to keep our fresh, smoked meat products from being stuck in a shipper truck or facility over a prolonged period of time, we do not ship on Friday's to avoid prolonged travel through the weekends.
*We cannot ship to PO Boxes & APO Addresses at this time*
All Other Goodes
Orders ship Monday - Friday. Same Day ship-out is available if your order is placed before 12:00PM CST.
Any of our Goodes can be shipped anywhere in the US and can be shipped via FedEx Ground, Home Delivery, or Express and Overnight. Our products are packaged and engineered to remain fresh and withstand Ground parcel transportation. Simply choose your desired, estimated delivery date using our Delivery Calendar at checkout or choose one of the shipping options that best fits your delivery timeline and budget! If you have any additional questions about our shipping details, feel free to click on the Contact Us link above and a Customer Care team member will reply with more information.
Please also note that the shipping rates for many items we sell are weight and dimensional-based. The weight, dimensions, and shipping rates are subject to change at any time based on our products, packaging, and evolving shipping carrier rates. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound, as well as dimensions rounded up to the next full inch. Feel free to contact us for more details, or questions.
We do not offer returns on any of our perishable food items we sell and ship online as these items are made-to-order and will not survive in transit back to our facility. If you encounter a problem with your perishable food item, or are dissatisfied with the product received, please reach out to our Customer Care team using the Contact Us link below. One our team members will promptly reach out to you upon receiving your message to discuss the details of the problem and provide you with some Goode ol' southern hospitality to resolve the matter!
If you have received a non-food or non-perishable item by error or in a condition that is not up to our standards, please reach out to our Customer Care team within 14 days of the delivery date using the Contact Us link below so we can discuss the full details and make arrangements to satisfy your online experience and resolve the matter.
For any concerns, questions, inquiries, or feedback, please click Contact Us with your order number and details. Our Customer Care team will respond within 24 hours with more details about your order or request.