Shipping
*Peak Holiday Season (October - January)*
During our peak holiday season we, as well as our carrier FedEx, experience a much higher order and shipping volume. During this time frame, delivery dates are all estimated delivery dates. Packages may arrive before or after the expected delivery date. During this busy season, we highly recommend selecting an earlier ship out date to ensure you receive your item(s) in time. Goode Company waives any guarantees and/or refunds to orders delivering before or after the expected delivery date. Please contact us for more details if you have any concerns.
Fresh, Smoked Meat Products
Our Texas-Style BBQ products are fresh out of the smoker, vacuum sealed, and rapid chilled to preserve that distinctive, mesquite flavor! With that said, they have a limited shipping window, so keep these items in mind when placing your order:
- Orders are fulfilled and shipped next business day, Monday - Wednesday.
- Orders placed after Tuesday, 8:00p CST with FedEx 2-Day delivery will ship out the following Monday.
In efforts to ensure your smoked meat items arrive as fresh as possible, prolonged travel through the weekends is prohibited.
Need it by the weekend? We recommend placing your order by Tuesday to ensure it arrives by that Friday!
*We cannot ship to PO Boxes & APO Addresses at this time*
All Other Goodes
Orders ship next business day after order placement unless a future date is requested. Orders are fulfilled and shipped Monday - Friday. Our products are packaged and engineered to remain fresh and withstand Ground parcel transportation. Simply choose your desired, estimated ship-out date using our Shipping Calendar at checkout or choose one of the shipping options that best fits your delivery timeline and budget!
Need your items to ship same day as order placement? Please contact our Customer Care team before 12pm CST and we'll try our best to accommodate!
Our Goodes ship nationwide within the US via the following FedEx shipping options:
- Ground (commercial)/ Home Delivery (residential): arrives in 1-4 business days (refer to map below). Saturday delivery available for most residential destinations
- Express Saver: arrives in 3 business days (does not include weekends)
- 2nd-Day: arrives in 2 business days after ship-out (does not include weekends)
- Overnight: (does not include weekends)
- Standard Overnight arrives next business day by end of day.
- Priority Overnight arrives next business day by 10:30am
Shipping Rates: Free or $5 flat-rate standard shipping is available for most items. Expedited or other means of shipping are an additional cost.
If you have any additional questions about our shipping details, feel free to click on the Contact Us link above and a Customer Care team member will reply with more information.
Returns
Perishable Goodes
We do not offer returns on any of our perishable food items we sell and ship online as these items are made-to-order and will not survive in transit back to our facility. If you encounter a problem with your perishable food item, or are dissatisfied with the product received, please reach out to our Customer Care team using the Contact Us link below. One our team members will promptly reach out to you upon receiving your message to discuss the details of the problem and provide you with some Goode ol' southern hospitality to resolve the matter!
Non-Perishable Goodes
If you have received a non-food or non-perishable item by error or in a condition that is not up to our standards, please reach out to our Customer Care team within 14 days of the delivery date using the Contact Us link below so we can discuss the full details and make arrangements to satisfy your online experience and resolve the matter.
For any concerns, questions, inquiries, or feedback, please click Contact Us with your order number and details. Our Customer Care team will respond within 24 hours with more details about your order or request.